Terms and Conditions

Terms and Conditions

Last updated: April 3, 2023

Trees inherently pose a certain degree of hazard and risk from breakage, failure, or other causes. Recommendations that are made by your Consulting Arborist are intended to minimize or reduce such hazards. There can be no guarantee that efforts to discover or correct unsafe conditions will prevent future breakage or failure, nor can there be any guarantee that all hazardous conditions have been detected. The client shall not infer that a tree is safe either because work has been done to reduce risk, or because no work has been recommended on a specific tree.

Any additional work required to complete the work specified, caused by the client’s failure to make known or caused by previously unknown foreign material in the trunk, branches, underground, or any other condition not apparent in estimating the work, shall be paid for by the client on a time and materials basis.

New Leaf Tree Service will not be held responsible for any unforeseen or abnormal reaction to any trees, shrubs or lawns resulting from the proper application of chemicals and formulations according to their appropriate labels.

Driveways and Underground Utilities

New Leaf Tree Service assumes no liabilities or responsibilities for any cracking, breaking, puncturing, depressing, stains, oil, or any other damage to any driveway, patio, or any other paved, bricked, stoned, concrete, or asphalted surface resulting from trucks and equipment being used to access the job. If you do not want us to use your driveway, let us know!


Our vehicles are not designed to drive off-road. If off-road access is necessary, we will provide mats to lessen the chance of becoming stuck. The client is responsible for any stuck vehicles or towing.

New Leaf Tree Service is not responsible for damage to irrigation lines, drain lines, invisible fences, cables, or any other underground utilities unless the systems are accurately marked and mapped by the client and a copy is presented to New Leaf Tree Service. before the work is performed.


    New Leaf Tree Service is insured for liability resulting from injury to persons or property, and all of its employees are covered by Worker’s Compensation insurance.

    Professional Standards

    New Leaf Tree Service performs all of our work in a safe and professional manner according to ANSI A300 Standards.

      Time & Materials

      Time and Materials jobs include travel time to your property and debris disposal time. For jobs outside of Jefferson County, return drive time to the county line will also be charged to the client. Estimates of times are approximations only. Your Consulting Arborist will contact you before going over the maximum time stated in your proposal for approval to exceed the allotted time. We will make every effort to organize your job in order to give you the best value for your money.

      Client Responsibilities

      Client affirms that all trees and vegetation upon which work is to be performed are owned by the client, or that authorization for the work has been obtained from the rightful property. Client shall be responsible for compensating New Leaf Tree Service for any and all damages collected against New Leaf Tree Service by any third party demonstrating actual ownership of the trees and vegetation upon which the work was performed.

      The client is responsible for obtaining and paying for all required local permits required to perform the work described in this proposal.

      Payment is to be received upon completion of the work and receipt of the invoice. In the event that the scope of the work changes, New Leaf Tree Service will be paid for all items on this proposal that have been completed.

      Both the Client and New Leaf Tree Service agree to attempt to work out any disputes regarding this agreement through direct negotiation and/or mediation prior to seeking any other legal remedy.

      Cancellation Policy

      Many of our services automatically renew for your convenience. To cancel your renewal, simply email us at trees@newleaflouisville.com along with your name, address, and services you’d like to cancel and we’ll be happy to discontinue your service(s) hassle free! Please give us at least 2 weeks notice before your next service date so that we can adjust our production scheduling accordingly.